Terms and Conditions

Terms & Conditions

These terms and conditions (the "Terms and Conditions") are the terms and conditions upon which Flowers by Aimee ("we/us") make this website (the “Flowers by Aimee" site) available to you.

These Terms and Conditions govern your use of the Flowers by Aimee site and services.

1. Products

1.1 All products as depicted on this website (as may be varied from time to time) are available for local delivery only.

1.2 Certain flower and plant products may be delivered in bud to ensure longer life.

1.3 All products are subject to availability. In the event of any supply difficulties, we reserve the right to substitute with a product of equivalent value and quality without notice.

1.4 In the event that we are unable to supply all or part of your order (the product or any substitute product to you at all), we shall notify you as soon as possible and reimburse your payment in full no later than 30 days after the intended delivery date.

2. Prices

2.1 Prices listed on the Flowers by Aimee website are valid for a maximum of 14 days from the day or ordering but are subject to change during peak periods and to accommodate the seasonal availability of some flowers.

2.2 Prices include VAT at the prevailing rate set by customs and excise.

2.3 Product prices exclude the local delivery charge. the charge for your selected delivery area can be viewed in the delivery info section of the site.

2.4 We reserve the right to change without notice, the price, or prices of any, or all products listed on the Flowers by Aimee website.

3. Orders / Payment

3.1 During the order process, you will be required to provide us with your complete personal details, including accurate postcode, together with those of the intended recipient and all necessary payment details.

3.2 We accept payment by all major credit and/or debit cards 

3.3 By clicking on the 'check out' button at the end of the order process, you are consenting to be bound by our terms and conditions contained in these Terms and Conditions.

3.4 Submitting your order is subject to our acceptance of this offer. We will send an email confirmation of your order details to advise that we are processing your order via the email address you provide. We will not consider ourselves bound by a contract with you until we have issued this email confirmation.

4. Delivery

4.1 Local Delivery is available with prices subject to location. Please see our delivery details page for further information.

4.2 Delivery Services - Should you require your delivery to be made same day or within a specific time period please call 01229 467402 to place your order.

4.3 Your intended delivery date will be confirmed in your email order confirmation. We may process orders received on Sundays or Public Holidays the next working day.

4.4 Delivery is not available on Sundays or public holidays.

4.5 To avoid problems or delays with delivery, please ensure that you have included the full address details, including accurate postcode of the intended recipient and telephone number, together with your daytime contact telephone number or e-mail address so that we can notify you in the event that any delivery problems are encountered. Please ensure that you have selected the correct delivery area when you are checking out. If the delivery postcode does not match the delivery area selected and paid for, your order will be cancelled.

4.6 In the case of delivery to certain locations, where a third party is involved, such as offices, hospitals, Funeral Directors, and other business locations, the signature of any person authorised to accept delivery on behalf of the organisation shall be accepted as proof of delivery to your chosen recipient.

4.7 Please note that Flowers by Aimee is only responsible for delivering to the address you quote (or to a neighbour if no one is at home) we regret that where the goods have been correctly delivered we cannot accept responsibility if the intended recipient has moved, or lives elsewhere, and the actual receiver refuses or fails to return item(s).

4.8 Where the delivery driver is unable to find someone to accept delivery they will deliver to a neighbour, leave in a secure location or leave a card at the address for the recipient to make contact.

4.9 In the instance of there being difficulties in delivering your order to the intended recipient we reserve the right to contact the recipient using the contact details you provide at the time of placing your order.

4.10 Before placing your order, please review delivery information & prices and ensure that you have selected the correct delivery option upon checkout.

5. Cancellation

5.1 To amend or cancel your order, please contact Flowers by Aimee directly by telephone.

5.2 Orders cannot be cancelled on or after the requested order delivery date.

6. Complaints

6.1 In the event that you are not satisfied with your order, any complaints should be addressed in the first instance to:

By email: contact@flowersbyaimee.com

By telephone: 01229 467402

By post: Flowers by Aimee

71 Market Street

Dalton in Furness

Cumbria

LA15 8DL

6.2 Because of the perishable nature of most products and, in order to assist us in resolving any complaints quickly and to our mutual satisfaction, we advise you to make any complaint within 1 working day of the date of delivery or intended delivery of your purchase. We cannot be responsible for the deterioration of products if they have not been kept in a way meant to prolong their life. (e.g., placed next to an open fire or heat source).

7. Disclaimer

7.1 Whilst we use all reasonable endeavours to ensure that the Flowers by Aimee website is fully operational and error-free we cannot guarantee this and, therefore, accept no responsibility for any defects and/or interruption of the site.

7.2 During expected busy periods, such as Christmas, Mothers Day. Valentines Day, Easter etc, our online shop will close temporarily, meaning that no online orders will be able to be placed. This is so that we can meet customer demand as efficiently as possible. Please contact Flowers By Aimee directly if you would like to place an order when the online shop is closed. 

8. General

8.1 We reserve the right to amend the Terms and Conditions and/or delivery service from time to time. We will post any changes on the Flowers by Aimee website, and it is your responsibility as a customer to review the Terms and Conditions on each occasion you 

access the site. Changes will be effective immediately after the posting of any such change and all subsequent dealings between you and us shall be on the new terms and conditions.

8.2 We shall ensure that we comply with the requirement of all current data protection legislation including, without limitation, the Data Protection Act 1998 (as replaced, modified or re-enacted from time to time). We shall only use personal data received from you for the purpose of fulfilling our obligations under these Terms and Conditions and as stated in our Privacy Policy.

8.3 A person who is not a party to the agreement between you and us has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of the Terms and Conditions but this does not affect any right or remedy which exists apart from that Act.

8.4 In respect of fraudulent misrepresentation, this agreement (including any documents and instruments referred to herein) supersedes all prior representations, arrangements, understandings, and agreements between you and us (whether written or oral) and sets forth the entire agreement and understanding between you and us relating to the subject matter hereof.

8.5 Your purchase will be deemed to have occurred in the UK. These Terms and Conditions shall be governed by and construed in accordance with English Law and the parties agree to submit to the exclusive jurisdiction of the English courts.

9. Weddings/Events

9.1 All in person consultations will be made by appointment only. The initial consultations are complimentary. Once your wedding/event date is booked, Flowers by Aimee is available for contact by phone to answer any questions and queries you may have. Additional consultations in person are chargeable to cover time and travel.

9.2 The final invoice for your wedding/event flowers will be issued to you after your order has been confirmed. Full payment for the product or service must be received prior to the event or service and no less than 7 days before the event. Flowers by Aimee reserves the right to cancel any wedding/event flowers if payment is not made by this date. We are not obliged to offer any compensation for inconvenience caused.

9.3 Once flowers have been confirmed, any subsequent changes made to a wedding/event order must be submitted either by phone or in person, by either of the couple, or an appointed acting party. Flowers by Aimee will order your wedding/event flowers anywhere up to ten to fourteen days before your wedding/event date, dependent on type of flowers chosen. You will not be allowed to make any significant changes after the order has been placed without additional fees. We will, however, try to make small changes where possible to accommodate your needs.

10. Event set up

101 Flowers by Aimee will personally deliver and set up your flowers unless otherwise agreed. For large events, trusted assistants are brought in to ensure smooth and timely set up.

10.2 Flowers by Aimee accept no responsibility for any damage caused by flames or lit candles at an event once we have left the wedding set up. Whilst Flowers by Aimee can provide candles and candle vessels, it is usually the caterer and/ or venue staff that light them and we will not therefore be held accountable for any damage caused by them.

4.3 Flowers by Aimee accepts no responsibility for failure to collect, wear or use any arrangements for specific use by the bridal party, i.e. buttonholes or bouquets, once they have been left by our team at the relevant- and pre-agreed- venue. Any oversight to correctly collect and, for example, pin on buttonholes on behalf of the wedding party as a whole, or by an individual, remains the responsibility of said wedding party and/ or individual.

4.4 Flowers by Aimee requires that we are the sole provider of floral arrangements and/ or fresh flowers and foliage décor, unless agreed by all parties at the time of booking. 

5. Props, styling, and décor

5.1 Items hired or borrowed from Flowers by Aimee (such as vases, containers, props) shall, at all times, remain the property of Flowers by Aimee. You are responsible for the goods during the hire period from the time of delivery until the goods are accepted back into the possession of Flowers by Aimee. All items must be returned in the condition they were delivered or a replacement fee for the item will be charged. The hire period for all goods supplied by Flowers by Aimee will be variable and agreed prior to your wedding day, along with details for return/collection.